Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 3-day return policy, which means you have 3- days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@camoandlaceoutfitters.com. 

If your return is accepted, there will be a15% restocking fee, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

What should you do if you receive a defective product?
If you receive a defective product with your recent purchase, please do the following:
1. Contact us via email within 3 days of receiving the product at this email: support@camoandlaceoutfitters.com.
2. Provide photos or videos that clearly show the quality defects of the product.
3. Once it is confirmed that the product is defective, a refund will be arranged to your original payment method without having to return the defective product. If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you.

Can I return my order if it is not a quality issue?
1. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs as well as 15% restocking fee and any redelivery shipping costs.
2. Returns and exchanges are only accepted if we are notified within 3 days of receipt of the goods.
3. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.

Can I return an item if it is worn, damaged or if the label has been removed?
1. No, please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.
2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.

Refund
1. We will process your refund within 10 business days of confirming it with you. The refund will go to your original payment method (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.
2. Shipping and insurance charges are not refunded.

Important Reminder:
1. It is important not to return items to the sender's address on the package, as this is not our designated return address. Before initiating a return or exchange, kindly contact us at: support@camoandlaceoutfitters.com  Please only ship to the address provided by our sales manager, as shipping to any other address may hinder the processing of your return.

You can always contact us for any return question at support@camoandlaceoutfitters.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@camoandlaceoutfitters.com.